Red Toucan Casino Responsible Gambling

At Red Toucan we take safer gambling seriously. We aim to keep play enjoyable by offering practical tools and clear information so customers can stay in control. We promote responsible behaviour, protect vulnerable players and provide straightforward options for managing activity on their accounts.

Player protection principles

We respect player safety and privacy. Our approach is prevention-first: we encourage sensible limits, timely account reviews and open communication. We will take proportionate action where we identify signs of harmful play, always with the aim of protecting the player and their funds.

Activity-control tools

We provide a set of controls you can use at any time to manage your activity. These tools are designed to be easy to set up and adjust from your account settings.

Deposit limits

You can set daily, weekly and monthly deposit limits to control how much you add to your account. Limits can be increased only after a cooling-off period and review. We recommend setting a limit you are comfortable with before you start playing.

Loss limits

Loss limits allow you to cap the amount you can lose over a chosen period. This helps keep losses predictable and prevents chasing. Set a realistic limit and review it regularly to make sure it still fits your circumstances.

Time limits and session controls

Use session reminders and time-out options to limit how long you play in a single session. You can set automatic reminders or choose a temporary account break if you feel you need time away from play.

Self-exclusion

If you need a longer break, you can self-exclude from your account for a chosen period. During self-exclusion access to your account is blocked and promotional contact will stop. You can request self-exclusion via your account settings or by contacting our team at [email protected].

Recognising signs of problematic behaviour

Warning signs may include spending more than intended, chasing losses, borrowing to fund play, neglecting work or family, or hiding activity. If you or someone close to you shows these signs, consider using limits, taking a time-out or self-excluding.

Tips for maintaining control

Set clear financial boundaries, use deposit and loss limits, avoid gambling when stressed or tired, and keep gambling as a form of leisure rather than a way to make money. Regularly review your activity and use the available tools to adjust behaviour before it becomes a problem.

Professional help and support organisations

If you need further support, please contact a professional service. In the United Kingdom you can find help from organisations such as GamCare, GambleAware and the GAMSTOP scheme. These services offer confidential advice, helplines and treatment options. If you would like assistance from our team to access support, email [email protected] and we will help you with available options.