Privacy & Data Protection
This Privacy Policy explains how we at Red Toucan collect, use and protect personal information when you use our online casino services. We are committed to handling your data responsibly and transparently. The policy sets out what types of information we gather, how we use it, who we may share it with and the choices available to you.
Types of data we collect
Personal data
When you register an account or contact our support team we collect personal information such as your name, date of birth, address, email address, telephone number and proof of identity where required for verification. Account credentials and security details are also held to protect your account.
Technical data
We collect technical information required to deliver and improve our services. This includes IP address, device and browser type, operating system, language settings and connection data. We also record interaction data such as pages viewed, timestamps and error logs to maintain and secure the site.
Transactional and activity data
Transactional data covers deposits, withdrawals, game activity, bets, wins and losses, payment method details and any bonus or promotional transactions. We also record account activity and support correspondence for fraud prevention and dispute handling.
How we use your information
Your information is used to operate and administer your account, process payments, carry out identity checks, prevent fraud and comply with legal obligations. We use activity data to detect problem gambling, enforce our terms and improve service reliability. We may also use aggregated or anonymised data for analytics and service development.
Data protection and security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse. Access to personal information is restricted to authorised staff and service providers who need information to perform their roles. Where third-party processors are used we require appropriate safeguards to be in place.
Cookies and tracking technologies
We use cookies and similar technologies to remember user preferences, provide essential functionality, measure site performance and deliver tailored content. You can manage cookie settings in your browser or through any preference controls we provide. Some features may not function correctly if certain cookies are disabled.
Information sharing and third parties
We may share personal data with payment processors, identity verification providers, fraud prevention agencies, technical suppliers and professional advisers where necessary to deliver services or meet legal obligations. We do not sell your personal data. Any third party receiving personal data must agree to handle it in accordance with our instructions and applicable data protection laws.
User rights
You have rights to access personal information we hold about you, request correction of inaccuracies, and request deletion subject to our legal obligations to retain certain records. You may also object to or restrict certain processing activities and request a copy of your data in a portable format where applicable.
Access, correction and deletion
To exercise your rights or request a copy of your personal data please contact us at [email protected]. We will respond to verified requests within a reasonable period and may require proof of identity before actioning requests to protect your account and privacy.
Privacy policy updates
We may update this policy from time to time. Material changes will be communicated via our website or account notices. Please review this page periodically to stay informed about how we protect and use your information.