Terms and Conditions

This page sets out the rules that apply when you use Red Toucan. It explains the relationship between us and our users, and forms a binding agreement between you and Red Toucan when you register and play. By using our site you accept these Terms and Conditions and any policies we publish alongside them. We operate services for recreational gambling and expect users to follow the rules set out below.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your account. Do not share your password or let anyone else use your account. We may suspend or close accounts where we believe account security has been compromised, or where an account is used in breach of these terms. You must notify us immediately if you suspect unauthorised access.

Eligibility requirements

To open an account you must be of legal gambling age in your jurisdiction and meet any additional eligibility criteria we require. Residents of certain countries may be restricted from registering. We reserve the right to refuse registration without providing a reason, and to close accounts that do not meet our eligibility checks.

Acceptable platform use

Use of the platform for unlawful activity, fraud, money laundering or to exploit system vulnerabilities is strictly prohibited. You must not open multiple accounts to circumvent limits or bonus rules. We may monitor play and suspend accounts where we identify irregular betting patterns, collusion or other activities that compromise fair play.

General bonus and promotion rules

Any promotions, free spins or bonus balances are offered subject to specific promotional terms. General rules include: bonuses are non-transferable, wagering requirements must be met before withdrawal of bonus winnings, and certain games may contribute differently towards wagering. We may withdraw or amend promotions at our discretion and require verification before allowing bonus withdrawals.

Deposits and withdrawals

Funds must be deposited via the payment methods available in your account. Minimum and maximum deposit and withdrawal limits may apply and are displayed in your account area. We may require identification and source-of-funds documentation before processing withdrawals. Withdrawal requests are subject to verification checks and any applicable transaction processing times.

Verification and limits

We will ask for proof of identity, address and payment method where necessary. During verification we may hold or delay withdrawals until checks are complete. We may also apply daily, weekly or monthly limits to deposits or withdrawals to meet our responsible gambling and compliance obligations.

Dispute resolution

If you have a complaint, contact our support team so we can try to resolve it. If we cannot reach an agreement you may be offered escalation to an independent dispute resolution service where one applies. We aim to respond to complaints promptly and will give reasons for any decisions affecting your account.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the service after changes are posted constitutes acceptance of the revised terms. Where significant changes affect your rights, we will provide clear notice in advance where reasonably practicable.