Reach Out to Us
Support is on hand to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with account verification, deposits and withdrawals, site access and troubleshooting, or to take your enquiries on promotions and responsible play. Contact channels include live chat, email and phone for fast help, and we aim to resolve most routine requests promptly and fairly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; typical response within 1 hour during opening hours) |
| General enquiries | [email protected] (commercial, billing and policy enquiries; expect reply within 24-48 hours) |
| Affiliate enquiries | [email protected] (partner team; onboarding and commission queries; reply within 48 hours) |
| Payments | [email protected] (withdrawals and payments queries; allow 2-5 business days for replies) |
| Phone | +44 20 7946 0832 (phone support for account and payments; priority line) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time; email support outside these hours) |
Email Assistance
For detailed enquiries, account issues or to submit documents please email [email protected]. Include a clear subject line, your account username and up-to-date contact details so we can process your request without delay. Attach any relevant files and state preferred contact times. Email is the quickest way to provide explanations and evidence needed to resolve verification or payment queries.
Contact Form
Response Time
Our support team aims to respond promptly. Most enquiries are answered within one business day. Simple requests are often resolved the same day; complex matters such as KYC checks or payment investigations may take longer depending on the issue and required verification. We will keep you updated at every step and escalate urgent cases where necessary.
Feedback
Your feedback matters to us. If you have suggestions, ideas or spot issues, please get in touch at [email protected]. We review every message carefully and use input to improve site features, promotions and the overall experience. Short notes, screenshots or step-by-step reports are all welcome - they help us prioritise fixes and make the site easier and fairer to use.